The leading furniture provider in the Temporary Housing Industry

 

FAQ’s

First time renting furnishings, not sure how this works?  Let us try to answer the most commonly asked questions.

Can we swap the dining table and chairs for barstools?

Yes, just make a note at time of checkout in the box for additional delivery notes

Do you offer rental insurance or some kind of liability insurance?

We do not offer renters insurance however you can add a damage waiver to your lease.

Can we remove items that from the package that are not needed?

You can remove items however the rental rate will not change.

Can we rent for less than 3 months? / Do you have a minimum lease term?

3 month lease term is our minimum however we can pickup prior to this time.  You will be billed for the full 3 month lease term.

When do you charge my card?

Your card will be charged the day before delivery.

Are there any other additional fees not shown on the website?

See list below:

  • Houseware Installation Fee

    30.00

  • Adjustment Fee

    60.00

  • Move Fee

    175.00

  • Same Day Rescheduling Fee

    125.00

  • Delayed Stop Fee (Hourly)

    75.00

  • Pet Hair Cleaning Fee

    125.00

Can we substitute items?

There are some substitutions that can be made for example, dresser for a chest or dining table for barstools.

How long is the process from time of order to delivery?

The approval process is done within 2 hours and the delivery day will depend on Operations schedule.

What furniture will I receive?

Your furniture will depend on what is available in the warehouse at the time of delivery.  You are not able to choose what items you will receive.  The level of furniture will depend on which package you choose.

Is there a pickup fee?

No, the delivery fee you pay at the time of delivery includes the delivery, setup and pickup.

When is the monthly rent due?

After the initial charge, the monthly rent will be charged by the 4th of the month.

  • It was very convenient and I am very pleased

    This furniture company was recommended, along with a couple of others, from my apartment complex to rent furniture form. It was cheaper than the others and it was easy to place my order online. I was not here when they came to deliver the furniture, but they came on the right day and everything was in place when I moved into my apartment the next day. It was very convenient and I am very pleased with how they set it up and my overall experience!

    Jessica

  • Delivery was great, quick and in the time

    The whole process was very simple with all your guys help. Delivery was great, quick and in the time frame I was given.

    Elena

  • The ordering process simple and fast

    I found the experience to be very easy. The online site was easy to navigate and the ordering process simple and fast. The delivery was great they arrived on time and finished quickly.

    Christine

  • Thanks for the great service!

    The delivery team did a terrific job and were both very nice. Thanks for the great service!

    Harry

  • The ordering process was very easy.

    The ordering process was very easy. I called a few times with questions and customer service was fantastic. The 2 guys who delivered and set up were fantastic! So friendly, helpful and great to work with. I give them high praise for their work ethic and appreciate them going above and beyond.

    Krystle

  • Everything was set at the time of my arrival

    I love the fact that everything was set at the time of my arrival

    Felipe